Foundever Successfully Closes a Holistic Recapitalization, Reducing its Debt by Nearly $900 Million and Strengthening its Financial Position for Long-Term Growth
Foundever Successfully Closes a Holistic Recapitalization, Reducing its Debt by Nearly $900 Million and Strengthening its Financial Position for Long-Term Growth
MIAMI--(BUSINESS WIRE)-- Foundever Group S.A.® (“Foundever” or the “Company”) – a global leader in integrated customer experience, digital operations and analytics services, today announced that it has successfully closed a holistic recapitalization (the “Transaction”) in coordination with 95.4% of the lenders under its term loan facility (“Term Loan Lenders”), 100% of its revolving credit facility lenders (“RCF Lenders”), and the Company’s existing majority shareholders. The Transaction meaningfully strengthens Foundever’s financial foundation and positions the Company to invest in its growth strategy. Key terms of the Transaction include:
Company's existing majority shareholders invest $225 million into common equity.
Term loan facility exchange reduces the Company's total debt by nearly $900 million.
Revolving credit facility maturity date is extended by more than four years to December 2030, and term loan maturity date is extended by more than 2.5 years to March 2031.
Certain of the Company's RCF Lenders provide a new three-year, $225 million global accounts receivable financing facility, replacing the Company's prior factoring arrangement and further strengthening liquidity.
The Transaction demonstrates strong support and conviction from across Foundever's stakeholder base, including its shareholders, Term Loan Lenders and RCF Lenders, providing the Company with long-term financial strength. The Company's shareholders are deeply committed to Foundever's mission and will support the business as long-term partners dedicated to its growth, creating lasting impact, and delivering value well into the future.
“This agreement gives Foundever the financial foundation to invest with confidence in our strategy and long-term growth ambitions,” said Benoit Leclercq, Interim CEO at Foundever. “With a strengthened balance sheet and the backing of long-term partners, we are positioned to further accelerate our technology roadmap, expand our global network, and lead the shift to an agentic-AI model from a position of strength. This is an important milestone for our clients and our people, and provides a strong platform for the Company’s next chapter.”
In recent years, Foundever has implemented several key initiatives to lay the groundwork for long-term success, building a full spectrum of customer experience (“CX”) capabilities and solutions for clients across industries. With a strengthened capital structure and a clear focus on growth, client-centricity, and value-accretive AI initiatives, Foundever is poised to deliver high performance across the business and lead the CX industry into its next chapter.
Leadership Update
As Foundever enters its next stage of growth, the Company continues under the stewardship of Benoit Leclercq who brings more than 30 years of experience as an industrial entrepreneur, investor, and board-level leader. Laurent Uberti and Olivier Camino have stepped down from their respective roles as Group Chief Executive Officer and Executive Chairman, and Deputy Chief Executive Officer as of July 31, 2026. The Company is grateful for their many years of leadership and the significant role they have played in building Foundever into a leading global customer experience business.
The Board has engaged an executive search firm to identify the Company’s next permanent Chief Executive Officer, who has the experience and capabilities required to lead Foundever through its next phase of development.
Leclercq continued, “As I take on this leadership position, I want to recognize the outstanding contribution of Laurent and Olivier who have spent more than 30 years building this Company from the ground up, helping to establish Foundever as a prominent player in the CX space.”
Day-to-day operations remain unchanged. Clients, employees, and partners should expect continuity with no disruption to service or relationships. Foundever continues to serve its clients in every region as normal. With a strengthened capital structure, ongoing support from its lenders and a stable leadership team, the Company is well positioned to execute its strategy and reinforce its position as a leader in the CX space.
Advisors
Weil, Gotshal & Manges LLP is serving as legal counsel, PJT Partners is serving as financial advisor and C Street Advisory Group is serving as strategic communications advisor to the Company.
Gibson, Dunn & Crutcher LLP is serving as legal counsel and Lazard is serving as financial advisor to certain consenting Term Loan Lenders.
Latham & Watkins LLP is serving as legal counsel, Ondra is serving as financial advisor and Brunswick Group is serving as strategic communications advisor to Pidoll.
About Foundever®
Foundever® is a next-generation service leader reinventing customer experience (CX). Our 130,000 people in 45+ countries, partner with the world's leading brands to deliver integrated CX, agentic AI operations, and data-powered transformation — with outcomes we underwrite, not just target.
Each year we power 3.3 billion conversations in 60+ languages for more than 800 of the world's top brands — applying 30+ years of cross-client operational intelligence to solve the challenges that matter most: rising expectations, cost pressure, and the demand for measurable AI ROI. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business challenges. Using a people-first, AI-native, and operationally grounded approach, we optimize and transform the customer and agent experience — changing the way things are done.
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