AI's role in telecom sector growing, but customer satisfaction lagging

A person uses a cellphone in Ottawa on Monday, July 18, 2022. THE CANADIAN PRESS/Sean Kilpatrick

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TORONTO - Nearly half of all telecom customers say they won't use artificial intelligence for any of their phone and internet services needs, but others say they are open-minded as long as it involves a low-stakes task, like adjusting settings or bill reminders.

That's the upshot from new global research by Ipsos Canada, shared Tuesday during a presentation at the 25th annual 好色tv Telecom Summit in Toronto.

The 好色tv Press